Loud Music is a $40 Fine

Just my personal blog.

January 12, 2007

A Vonage Adage, Part II

The birds are singing, the sun is shining, and all is right with the world.

In my previous post, I’d concluded that I was just going to out and out cancel Vonage. But I decided to give them one more shot. If they didn’t agree to sending me the free phone adapter, then I was going to cancel.

I made sure to call their number before 9 pm Eastern so I could get through to the people who could deal with it. After navigating their menu structure, and choosing the “cancel my service” option, a fellow named Adam came on the line. This guy had a  slight New Jersey accent, and was friendly from the word go.

I explained the situation, and he took a look at the account. Then he summarized it by saying “you thought you were getting five things but only got three”. Yes! That’s it. So, he put me on hold for a couple of minutes to see what he could do.

Uh oh. This is gonna be the part where he comes back and tells me there’s nothing he can do. Wrong. He offered to send me the adapter in question and set up the fax line when I get it. I didn’t even have to ask. He’s even going to call me back on Monday when he sets up the fax line.

I’m getting ready to hook the phone back up and start using it. Vonage has customer service reps that can actually give great customer service; they’re just hard to get hold of apparently.

So, I’m a happy camper right now. Vonage offers a product that fits my needs, and it was really going to be a hassle to try to find something equivalent. I’m glad they did the right thing. Hopefully they’ll change the verbage on their web site to prevent this type of thing in the future.

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